About Us

Who we are · aurastarmemorials

UK Based Company

Nationwide Shipping Coverage

Secure Payments

30 Days Right to Reject

Our Company

aurastarmemorials Ltd is a United Kingdom-based supplier specialising in indoor cycling and smart training equipment. We operate with a focus on reliability, quality, and professional service, serving both individual cyclists and commercial clients across the UK.

Our Mission

Our mission is to provide high-quality indoor cycling equipment with fast delivery, transparent policies, and dependable customer support. We are committed to maintaining industry standards whilst offering a streamlined and secure purchasing experience.

What We Offer

Smart trainers and direct-drive training systems
GPS bike computers and navigation devices
Cycling sensors and heart rate monitoring equipment
Indoor training accessories and essentials
Secure and verified checkout process
Fast and reliable shipping from our UK facility
Clear return, warranty, and customer protection policies

Compliance and Standards

We operate in accordance with applicable UK consumer protection regulations, including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024. Our processes are aligned with UK industry standards to ensure safe handling and delivery of all products.

Customer Commitment

We prioritise transparency and customer trust. Our policies—including shipping, returns, warranty, and privacy—are clearly defined to provide a secure and predictable experience for every order. You benefit from a 14-day cooling-off period under the Consumer Contracts Regulations 2013, plus a 30-day right to reject faulty goods under the Consumer Rights Act 2015.

Secure Transactions

All payments are processed through secure, encrypted systems that meet industry standards. We do not store sensitive payment information, ensuring your data remains protected. We comply with UK GDPR and the Data Protection Act 2018 to safeguard your privacy.

Customer Support

Our support team is available to assist with product enquiries, order tracking, and after-sales service. We aim to respond promptly and provide clear, accurate information to all customers.