About Us
Who we are · aurastarmemorials
Our Company
aurastarmemorials Ltd is a United Kingdom-based supplier specialising in indoor cycling and smart training equipment. We operate with a focus on reliability, quality, and professional service, serving both individual cyclists and commercial clients across the UK.
Our Mission
Our mission is to provide high-quality indoor cycling equipment with fast delivery, transparent policies, and dependable customer support. We are committed to maintaining industry standards whilst offering a streamlined and secure purchasing experience.
What We Offer
- Smart trainers and direct-drive training systems
- GPS bike computers and navigation devices
- Cycling sensors and heart rate monitoring equipment
- Indoor training accessories and essentials
- Secure and verified checkout process
- Fast and reliable shipping from our UK facility
- Clear return, warranty, and customer protection policies
Compliance and Standards
We operate in accordance with applicable UK consumer protection regulations, including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024. Our processes are aligned with UK industry standards to ensure safe handling and delivery of all products.
Customer Commitment
We prioritise transparency and customer trust. Our policies—including shipping, returns, warranty, and privacy—are clearly defined to provide a secure and predictable experience for every order. You benefit from a 14-day cooling-off period under the Consumer Contracts Regulations 2013, plus a 30-day right to reject faulty goods under the Consumer Rights Act 2015.
Secure Transactions
All payments are processed through secure, encrypted systems that meet industry standards. We do not store sensitive payment information, ensuring your data remains protected. We comply with UK GDPR and the Data Protection Act 2018 to safeguard your privacy.
Customer Support
Our support team is available to assist with product enquiries, order tracking, and after-sales service. We aim to respond promptly and provide clear, accurate information to all customers.
Business Information
aurastarmemorials Ltd
Companies House Registration Number: 16129199
Registered Office: 167-169 Great Portland Street, W1W 5PF London, United Kingdom
Phone: +44 330 378 8000
Email: dealer@aurastarmemorials.com
Hours: Monday – Friday, 09:00–17:00 (GMT/BST)