Shipping Policy

Shipping information · aurastarmemorials

Last updated: 29 September 2026

1. Shipping Coverage and Availability

We ship to all addresses within the United Kingdom mainland from our London fulfilment centre. This includes England, Scotland, Wales, and Northern Ireland.

Deliveries to the Scottish Highlands, Channel Islands, and Isle of Man may incur additional surcharges, which will be calculated and displayed at checkout.

All orders require a valid street address. We deliver to residential and commercial addresses. PO Boxes are supported for smaller items only; smart trainers and larger equipment require a standard delivery address.

2. Processing Times

Orders placed before 2:00 PM GMT/BST are dispatched the same business day. Orders placed after this time or on weekends and bank holidays are processed the next business day.

Custom or special orders may require an additional 1–2 business days.

3. Shipping Methods and Delivery Times

• Standard Delivery (2–4 days): Cost-effective option for non-urgent deliveries via Royal Mail, DPD, or Evri.
• Express Delivery (Next Working Day): Faster shipping for urgent orders via DPD or UPS, available for orders placed before 2:00 PM.
• Saturday Delivery: Available in select areas for an additional charge.
• Large Item Delivery: 3–7 days for smart trainers and bulky equipment, delivered by specialist courier with appointment booking.

4. Shipping Costs and Calculation

Shipping costs depend on weight, size, delivery location, and method. All prices displayed at checkout are final and include VAT at 20 per cent. There are no hidden charges or additional fees added after checkout, in compliance with the Digital Markets, Competition and Consumers Act 2024.

Free standard shipping applies to orders over £200 to UK mainland addresses.

5. Carriers and Tracking

We work with trusted UK carriers including Royal Mail, DPD, Evri, Yodel, UPS, and Parcelforce to ensure reliable delivery.

Your chosen carrier will depend on the size and weight of your order and your selected delivery method.

6. Packaging and Product Protection

All products are securely packaged with protective materials to prevent damage in transit. Smart trainers, bike computers, and sensors are shipped in their original manufacturer packaging whenever possible, with additional outer cartons for protection.

7. Order Tracking and Communication

Tracking information is sent via email once your order has been dispatched. You will receive updates from the carrier regarding estimated delivery times.

Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT/BST, for any delivery assistance.

8. Inspection and Damage Claims

Please inspect your package upon delivery. If you notice visible damage to the outer packaging, note this with the driver or refuse delivery if the damage is extensive.

Concealed damage must be reported within 48 hours of delivery. Photographic evidence is required for all damage claims.

9. Brexit and Northern Ireland

Orders shipped to Northern Ireland are handled in compliance with the Windsor Framework. Customs declarations may be required for certain shipments. All applicable duties and taxes are included in the checkout price where applicable.

10. Returns and Exchanges

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period to cancel your order from the day after you receive your goods. You are responsible for the cost of returning items under this right.

Faulty or defective items are covered under the Consumer Rights Act 2015. We will cover return shipping costs for faulty goods and offer a full refund, repair, or replacement. Please see our Returns Policy for full details.

Return authorisation is required before sending items back. Contact us to obtain a return reference number.

11. Contact Information