Privacy Policy

Data protection & privacy · aurastarmemorials

Last updated: 29 September 2026

1. Introduction and Scope

This Privacy Policy describes how aurastarmemorials ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website, make purchases, or interact with our services.

We comply with applicable privacy laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you acknowledge that you have read and understood this policy.

2. Information We Collect

Personal Information: Name, email, phone number, billing and shipping address, and payment details.

Business Information: Business name, VAT number, and compliance-related data.

Technical Information: IP address, browser, device info, pages visited, and timestamps.

Communication Data: Records of emails, calls, and support interactions.

3. How We Use Your Information

Order Processing: To fulfil orders and manage shipping and returns.
Account Management: To maintain your account and preferences.
Customer Support: To respond to enquiries and improve service.
Legal Compliance: To meet regulatory, VAT, and other legal obligations.
Business Operations: Analytics and internal improvements.

4. Information Sharing and Disclosure

Service Providers: Trusted partners assisting operations.
Shipping Partners: Delivery carriers for order fulfilment.
Payment Processors: Secure third-party payment handling.
Legal Requirements: Disclosure when required by law.
Business Transfers: Data may transfer during acquisitions.

5. Data Security and Protection

We implement encryption, SSL security, and restricted access to protect your data. Whilst we strive for maximum protection, no system is completely secure.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyse traffic, and improve functionality. Under the Privacy and Electronic Communications Regulations 2003 (PECR), we require your consent for non-essential cookies before they are set. You can manage your cookie preferences at any time.

7. Your Privacy Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your data
Restrict or object to processing
Data portability
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain data only as long as necessary for legal and operational purposes, including compliance with UK tax and accounting requirements.

9. Third-Party Services and Links

We are not responsible for the privacy practices of external websites linked from our site.

10. Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect data from children under 13.

11. International Data Transfers

Your data is primarily processed in the United Kingdom. Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Updates to This Privacy Policy

We may update this policy from time to time. Continued use of our services means acceptance of any updates.

13. Supervisory Authority

The supervisory authority for data protection matters in the UK is the Information Commissioner's Office (ICO). You can contact them at ico.org.uk or call 0303 123 1113.